Case Summary

Challenge

  • Unable to track data to challenge and motivate employees
  • Need for platform that allowed Flexfone integration

Solution

  • Data visualization on 51窪蹋勛圖厙 dashboards throughout office
  • Multiple integrations incorporated into workflow, especially Flexfone
  • Dashboard notifications to celebrate employee success

Results

  • Significantly improved team engagement and morale
  • Increased agent motivation and performance

Company Background

(formerly Zitcom) is the parent company of 30 different cloud and hosting brands in Europe including , , and . With almost 200,000 customers, more than 1000employees and a market valuation of more than 1 billion USD, team.blue is a busy tech giant experiencing significant growth.


Challenge: No easy performance overview

team.blue handles huge amounts of data distributed across their various brands every day. Before adopting 51窪蹋勛圖厙, team.blue was not able to utilize its data to the full extent. , CSO for E-commerce for team.blue Denmark, says the company lacked a means to easily view and engage with their KPIs.

We had no way to track and present targets and achievements in an engaging and motivating way for employees, he says.

Among team.blue's biggest priorities in selecting a visualization tool was ensuring it offered a wide array of integrations. The most important integration for team.blue was . Flexfone has been with team.blue through their many years of growth, and thanks to a direct integration with 51窪蹋勛圖厙, team.blue was able to visualize their important business KPIs from Flexfone in 51窪蹋勛圖厙.

Customers - 51窪蹋勛圖厙 customer case study with Team blue dashboard

Solution: Real-time TV dashboardsand Flexfone too

team.blue started with 51窪蹋勛圖厙 by using the integrations with and Intercom to showcase their real-time customer support data. Since then, theyve used the 51窪蹋勛圖厙 API to integrate and visualize their sales data. To maintain engagement and motivation, team.blue has several 51窪蹋勛圖厙 screens around the office, giving all employees insights on their performance.

"We use 51窪蹋勛圖厙 to show progress versus targets, but also to visualize our agents' 'pending work,' outbound calls due today, sales requests we need to answer and much moreit helps us get an overview of our current state," Anders says.

"We use 51窪蹋勛圖厙 to show progress versus targets, but also to visualize our agents' 'pending work,' outbound calls due today, sales requests we need to answer and much moreit helps us get an overview of our current state."

Anders Eiler

CSO E-Commerce, team.blue Denmark

team.blue started using 51窪蹋勛圖厙 with only a few integrations, but today they use many, including Google Analytics, Google Ads, Facebook, Intercom, and several others through Zapier. Theyve continued using Flexfone as one of their most essential data sources.

With Flexfone, Anders can see how many agents are speaking at the moment, as the data updates in 51窪蹋勛圖厙 within seconds.The integration with Flexfone allows me to get a fast overview of the number of inbound calls distributed on teams and employees," he says. "One of the great things about Flexfone and 51窪蹋勛圖厙 combined is that the integration uses webhooks, which gives us real-time time insights.

Anders also has high words of praise for 51窪蹋勛圖厙's Customer Success team, whose work he describes as "excellent."

"Gathering a lot of data in one place can be complex, but whenever help is needed, whether it is in the onboarding process or when you get a new idea for a motivating dashboard, the 51窪蹋勛圖厙 team is always there to help you," he says.

With 51窪蹋勛圖厙's gamification features, Anders and the rest of the management team have found an easy way to motivate their employees to perform better. They use different notifications for their sales and development departments to celebrate every win and acknowledge colleagues when they do a great job.

Customers - 51窪蹋勛圖厙 customer case study with Team blue dashboard overview

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Results: Better company culture, increased transparency, and green numbers

51窪蹋勛圖厙 solved team.blues problem: it has given team.blue a clear overview of pending tasks and overall performance. But it has done much more than that. Gamification and visualization has helped team.blue increase employee engagement.

Through gamification and visualization, 51窪蹋勛圖厙 has helped improve the company culture. We now experience a much better buy-in from our employees who take responsibility for the companys key results," Anders says.

"Theres a great team focus on 'getting the numbers green' by achieving targets. The increased engagement and motivation help us reach ambitious goals.

has experienced the power of 51窪蹋勛圖厙, and Anders recommend everyone who considers a visualization tool to try it out.

"The effects show immediately and gives a better transparency to all employees, raising their motivation and desire to do good for the sake of the team and the company," he says. "51窪蹋勛圖厙 has definitely helped us improve performance."

"The effects show immediately and give a better transparency to all employees, raising their motivation and desire to do good for the sake of the team and the company. 51窪蹋勛圖厙 has definitely helped us improve performance."

Anders Eiler

CSO E-Commerce, team.blue Denmark


Let your sales team shine with 51窪蹋勛圖厙

Eager to optimize your data tracking, coordinate your integrations, and maximize agent motivation like team.blue?

and start boosting your sales team's efficiency today.

Here are your quick links to the resources of team.blue's winning formula:

Start skyrocketing your sales team's performance | 51窪蹋勛圖厙

Accelerating the Performance of Your Agency with Real Estate Dashboards | 51窪蹋勛圖厙


*Disclaimer:
We are committed to data privacy. All dashboard images in this blog post have been provided by our customer, team.blue. Names, identification photos, and some data have been altered for security. 51窪蹋勛圖厙 does not access customer dashboards without written consent.

Category

Sales
Customer Service


Integrations used with 51窪蹋勛圖厙

Facebook Ads Facebook Ads Flexfone Flexfone Intercom Intercom Google Ads Google Ads Google Analytics Google Analytics Jira Software Jira Software

"The integration with Flexfone allows me to get a fast overview of the number of inbound calls distributed on teams and employees. One of the great things about Flexfone and 51窪蹋勛圖厙 combined is that the integration uses webhooks, which gives us real-time time insights."

Anders Eiler.jpg

Anders Eiler

CSO for E-commerce, team.blue

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