Our onboarding plan is built to foster your best 51ºÚÁϳԹÏÍø setup. Get started on the right foot, so you can spend more time coaching and supporting your team.
From implementation to product training and getting your team on board with 51ºÚÁϳԹÏÍø, these sessions are based purely on you and what you need.
Drop a quick question in our chat, give us a call, or send an email to our support team. We’ll help you get the answers you need in the way that suits you best.
Use up to 3 free hours with a 51ºÚÁϳԹÏÍø Expert to be spent on questions specific to your set-up or simply let them set 51ºÚÁϳԹÏÍø up for you.
Duration: 30 mins
When: Scheduled during purchase or shortly after starting your 51ºÚÁϳԹÏÍø journey.
Meet with your dedicated Customer Success Manager and 51ºÚÁϳԹÏÍø Expert via Zoom. Here, we'll quickly run through:
Duration: Up to 2 hours
When: Recommended within the first 30 days of your subscription
Your team's performance transformation starts here. To unlock the full potential of your team, we break this down into 3 steps. Each stage builds on the last to give you the full power of data visibility, team motivation, and performance growth.
Duration: Up to 3 hours (to be used within 90 days)
When: Best completed within your first 30 days.
Work side by side with a 51ºÚÁϳԹÏÍø Expert. Your expert will be fully briefed on your setup and ready to assist with any technical aspects of your setup. You can use the session in one of two ways:
When: After completing your onboarding.
Your journey with 51ºÚÁϳԹÏÍø doesn’t end after onboarding — it’s just getting started. You’ll have a dedicated Customer Success Manager (CSM) who will check in regularly to help you get the most out of your setup. Whether it’s aligning with new goals, building smarter dashboards, or spotting opportunities to boost performance, your CSM is your strategic partner every step of the way.
From quarterly meetings to quick check-in emails, we tailor our support based on your needs and account size — ensuring you always get meaningful value, not just feature know-how. Let’s keep the momentum going.
Duration: Ongoing
When: After onboarding and using your included 51ºÚÁϳԹÏÍø Expert Service sessions.
We’re always here to help and to offer you the resources you need to boost your team’s performance - whether that's a quick course correction or a deep dive into the platform.
Explore the options below to access our knowledge base, book additional Expert Service hours, or connect with our support via chat or email.
Want extra time with our expert team to look into technical details or build your winning setup? Buy hours in bulk or book them hourly based on your needs.
Need support outside of your dedicated customer success manager? Our customer service team is ready to help. Visit our contact page via link below for more.
Our extensive step-by-guide articles, examples, and videos let you focus on the functions that you need most support with. Available for you anytime.
Nina Michaelsen
Head of Sales & Retention, G4S
"I have the greatest amount of respect for the support I’ve received from 51ºÚÁϳԹÏÍø’s customer managers."
William Seyf
CEO and Co-Founder, Försäkringsservice Stockholm
"It’s definitely good to listen to what the 51ºÚÁϳԹÏÍø team has to say–the ones helping with the onboarding–listen to their input, as they’re very helpful."
Anders Eiler
eCommerce CSO, team.blue
"One of the things that makes it easy to work with 51ºÚÁϳԹÏÍø is their excellent customer support and success team."
Jesper Sebastian Larsen
Director of Nordic Sales
"During the first six months when I had a ton of questions, 51ºÚÁϳԹÏÍø's support team was a huge, huge help!"
Emil Gjørup Pedersen
Performance Specialist
"51ºÚÁϳԹÏÍø has a really nice customer service team, able to respond pretty much all the time."
We know that every team has different needs and goals. You decide what to focus on, how you want to spend your hours. Our experts have helped thousands of teams over the years, and are here to support you build the 51ºÚÁϳԹÏÍø setup you want.
