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2 onboarding sessions with your CSM

From implementation to product training and getting your team on board with 51ºÚÁϳԹÏÍø, these sessions are based purely on you and what you need.

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Chat and email support

Drop a quick question in our chat, give us a call, or send an email to our support team. We’ll help you get the answers you need in the way that suits you best.

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51ºÚÁϳԹÏÍø Expert Services

Use your free 3-5 hours with a 51ºÚÁϳԹÏÍø expert (after your 1st onboarding) to be spent on questions specific to your set-up or simply let them set 51ºÚÁϳԹÏÍø up for you.

Session 1: Get to know 51ºÚÁϳԹÏÍø

Duration: 1 hour

When: Scheduled during your purchase or as soon as possible upon start

Meet with your dedicated customer success manager via Zoom.
In addition to learning handy tips and getting the training you need to succeed until the next meeting, you'll be able to discuss:

  • Your team’s needs, key focus areas, and overall objectives
  • Main KPIs to track for your team's goals
  • Your ideal timeline for implementing 51ºÚÁϳԹÏÍø
  • Features you want to use for optimal team performance
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Session 2: Set up your data or dashboards with PES

Duration: 2 or 4 hours

Requirements: Only available after you have taken your first onboarding

When: Recommended within the first 30 days of your subscription

Meet our 51ºÚÁϳԹÏÍø experts who will be prepped on your setup so far, and ready to help you with the technicalities. Use this session as either:

  • An interactive session where you get help from a 51ºÚÁϳԹÏÍø expert to build formulas, set up dashboards, or any technical training you need
  • Or, simply tell your 51ºÚÁϳԹÏÍø expert what KPIs you want to see, and they'll set it up for you
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Session 3: Follow up on your set-up

Duration: 1 hour

When: Typically within first 2 months of your subscription

Check in with your CSM to assess your setup and how it’s working for your team. Ask any specifics about:

  • KPIs
  • Feature functionality
  • How you can optimize your setup

Where relevant, your CSM will take you through other 51ºÚÁϳԹÏÍø features to implement to take your team’s performance to the next level, such as running fun contests!

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Session 4: Finesse your set-up

Duration: 1 hour

When: Must be used within the first 3 months of subscription

Fine-tune your setup and iron out any technical hurdles you need to overcome during this final free session with the 51ºÚÁϳԹÏÍø Expert Service team.

Request any final dashboards, contests, reports, or other features you want to use. That way 51ºÚÁϳԹÏÍø will be running smoothly for your team without further work on your end.

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Additional PES and more resources

Duration: Ongoing

When: After you have completed your 2 onboardings with CSM and 2 free PES sessions

We’re always here to help, and we aim to offer you the resources you need to boost your team’s performance with 51ºÚÁϳԹÏÍø in the format and time that suits you best. See below for details and access to our help articles, additional billable 51ºÚÁϳԹÏÍø Expert Service hours, chat, email, and phone support.

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Additional 51ºÚÁϳԹÏÍø assistance
when and where you want it.

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Additional PES hours

Want extra time with our expert team to look into technical details or build your winning setup? Buy hours in bulk or book them hourly based on your needs.

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Chat, email, and phone support

Need support outside of your dedicated customer success manager? Our customer service team is ready to help. Visit our contact page via link below for more.

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Help center

Our extensive step-by-guide articles, examples, and videos let you focus on the functions that you need most support with. Available for you anytime.

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"I have the greatest amount of respect for the support I’ve received from 51ºÚÁϳԹÏÍø’s customer managers."

Nina Michaelsen

Head of Sales & Retention, G4S

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"It’s definitely good to listen to what the 51ºÚÁϳԹÏÍø team has to say–the ones helping with the onboarding–listen to their input, as they’re very helpful."

William Seyf

CEO and Co-Founder, Försäkringsservice Stockholm

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"One of the things that makes it easy to work with 51ºÚÁϳԹÏÍø is their excellent customer support and success team."

Anders Eiler

eCommerce CSO, team.blue

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"During the first six months when I had a ton of questions, 51ºÚÁϳԹÏÍø's support team was a huge, huge help!"

Jesper Sebastian Larsen

Director of Nordic Sales

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"51ºÚÁϳԹÏÍø has a really nice customer service team, able to respond pretty much all the time."

Emil Gjørup Pedersen

Performance Specialist

An onboarding structured around you.

We know that every team has different needs and goals. You decide what to focus on, how you want to spend your hours. Our experts have helped thousands of teams over the years, and are here to support you build the 51ºÚÁϳԹÏÍø setup you want.

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