Real-time Talkdesk dashboards
Integrating your Talkdesk data with 51ºÚÁϳԹÏÍø ensures that you can always stay on top of the rapidly changing data in a contact center. We update in real time, so you can always see the status of calls, tickets, service levels, and more. What’s more, our range of widgets makes it possible to create focused and easy-to-understand dashboards.
We’re also perfect if you’re using more than one system. With 51ºÚÁϳԹÏÍø you can easily add KPIs from other integrations so you can get a complete overview of all your metrics.
Enhance customer success
Using gamification can add a bit of fun to routine day-to-day tasks. Introducing contests can be a way to motivate your agents to deliver an even better customer experience and reach even higher satisfaction levels. Gamification is also a great way to personalize your dashboard. Consider adding a YouTube clip or custom sound when a certain number of calls have been answered or when an individual or team target has been reached.
Simple and effective reporting
Our reporting feature is popular for its accessibility and ease of use. Forget about manually inputting data and let our integration take care of the numbers. Just like our dashboards, our reports update in real-time, so there’s no need to sweat over giving outdated numbers to stakeholders. Want to prepare in advance? Use our scheduling feature so that your report gets sent out at just the right time.