Case Summary

Challenge

  • Data previously managed with Excel and Numbers
  • Time wasted compiling, verifying, and manually tracking data
  • Excel spreadsheets lacked meaningful visuals, often leading to disengagement

Solution

  • 51ºÚÁϳԹÏÍø linked directly to ServiceTitan, pulling data in real time and eliminating the need for manual input
  • Customized dashboards replaced static spreadsheets with interactive, visually appealing charts and graphs
  • Dashboards designed with gamification elements, so employees could see immediate impact of their actions

Results

  • Hours saved across departments thanks to automatic data updates
  • Visual KPI displays for easier profitability awareness across the company
  • Dashboards like the "Three-Day Call Board" and "Sales Revenue" enable managers to track progress effectively and make data-driven decisions
  • Improvement in staff morale and cohesion

Company Background

Located in Vernon, British Columbia on the Canadian West Coast, is a family-run SME specializing in all areas of home service. Founded by in 1999, it was purchased by his son, Ted Jr., between 2008 and 2012. Since then, Ted Jr. has centered his vision for the Fox family business on making a difference in the home service industry: creating a better place to work, offering people real careers, and providing consistently professional service to customers. Fox's mission is to elevate the community through five-star customer service, quality workmanship, and ongoing education. True to this goal, the business has a 4.7 average rating on Google Reviews.


Fox / 51ºÚÁϳԹÏÍø Webinar

Want to learn about how 51ºÚÁϳԹÏÍø revolutionized Fox's workflow, particularly with data analysis, ServiceTitan integration, and employee motivation?

You can watch the Fox/51ºÚÁϳԹÏÍø webinar to find out how.

In this half-hour presentation, Ted Jr. and 51ºÚÁϳԹÏÍø Partnership Manager discuss how Fox implemented 51ºÚÁϳԹÏÍø to automate data management, enhance digital visualization, and improve team engagement. The duo also offers practical insights for using 51ºÚÁϳԹÏÍø in your own organization.

Fox webinar screenshot.png


Say goodbye to your whiteboard forever!

Ready to move on to an efficient, automated data entry system and leave massive Excel spreadsheets behind?

so your home service firm can spend more time on the work that really matters.

Check out some quick links to Fox's winning formula here:

Start skyrocketing your sales team's performance | 51ºÚÁϳԹÏÍø

Real-time ecommerce dashboards | Outperform today with 51ºÚÁϳԹÏÍø


Category

Sales


Integrations used with 51ºÚÁϳԹÏÍø

ServiceTitan ServiceTitan

"One of the cool things about 51ºÚÁϳԹÏÍø is the visual effect of watching the red going to green, because people will cheer. The widget will go green and we'll hear gongs and stomping. And it's awesome!"

ted fox.jpg

Ted Fox, Jr.

Owner, Fox Plumbing

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